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ACORD Insurance Digital Maturity Study (2020 edition)

July 2020

Digitization. It’s one of those industry terms which comes up so frequently that it hardly makes a dent in our awareness anymore. It’s a concept that attracts hype, but not always quantification. Many are skeptical of its value, with little rigorous research done to measure its impact. For these reasons, ACORD chose to discard the assumptions and develop quantitative insights on the state of digitization in the insurance value chain. Where does the industry stand? Does digital maturity correlate to value creation? What are the potential digital strategies, and are there common traits among those who have successfully executed them? In short...does digitization matter?

This 2020 edition includes updated data and insights

ACORD R&D white papers are available free of charge to all ACORD members.