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2020 US P&C Insurance Performance Analysis

By EY & ACORD
October 2020

This first-of-a-kind study throws light on why select insurers have performed significantly better than others over a sustained period as P&C insurers navigate through a landscape of unprecedented change. We studied quantitative and qualitative aspects of what has worked well and what needs continued focus by the industry. For majority of the insurers, a combination of reduced investment returns, evolving regulatory requirements, mixed premium levels and rigid operating models has left expense ratios largely unchanged over the past decade. Yet, there are case studies of value-creating insurers that have risen above mediocrity by balancing out their growth, risk and expense profiles.

ACORD R&D white papers are available free of charge to all ACORD members.