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The best of ACORD LOMA 2013


 VideoVIDEO: Click the image to watch highlights from this year's event.

The 2013 ACORD LOMA Forum celebrated its 10th year in Las Vegas, where attendees filled the MGM Grand Resort to learn more about technology and the insurance industry.

Sessions covered hot topics including the future of the industry, telematics and e-signatures. Frank Zacherl of Shutts & Bowen LLP led a session on the legal aspects of using e-signatures.

"You need to have a plan and be prepared when your customers call and ask about your e-signatures process. This is a new technology and it's the kind of technology that is important to stress your protocol with customers," said Zacherl.

The Forum's featured speakers included journalist Bob Woodward, futurist Dr. Michio Kaku and social media expert Charlene Li who advised the audience to embrace social media now because it will be the way of the future.

"You have to understand what people are saying about your company to help develop your business. Once you listen, you have to have a plan to use what your customers are saying on social media. You can't benefit from social media without a plan in place," said Li.

Attendees expressed excitement about what they learned and were eager to share that knowledge with others. "I was excited to see everything the ACORD LOMA Forum had to offer. I was pleased with the sessions and I can't wait to share everything I learned with my co-workers," said Sarah Camp, AXA Equitable.