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General Inquiries

Important note about insurance claims

ACORD is not an insurance company and does not process claims or provide insurance coverage of any kind. ACORD only creates the blank forms your insurer uses. You must contact your insurance company or your agent directly for all claims.

How to identify who to contact about your claim:

  • On your automobile insurance card, look for the field that says Agency or Company.
  • On an ACORD Form such as a Certificate of Insurance, look for the field that says Producer at the upper left.

ACORD Contact & Employment Information


Talk to Us!

The best way to make contact with ACORD is to start with our Member Services professionals. 
The Member Services team is available from Monday-Friday, 8:30am - 4:30pm US Eastern time
for phone calls, emails or live chat.  If they can't answer your question immediately, they will channel it directly to the ACORD staff member who can best address your needs.

In the U.S., dial 800.444.3341 or dial +1 845.620.1700. We're here to help!


Want to work at ACORD?

Our people are our key resource. They communicate our values and vision, and keep a strong customer focus. We attract people who are excited and challenged by our company,
and we support their personal and professional development. 

If you are interested in a career at ACORD please submit your resume to

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