Malou Soriano is Senior Vice President, Global Chief Officer of Education, Consulting & Advocacy. In her role, Malou oversees ACORD’s training & education programs, member consulting engagements, and collaboration and advocacy within the global insurance community. She is responsible for leveraging the deep industry expertise of ACORD staff to help drive the industry forward in a manner that serves the needs and priorities of ACORD stakeholders, through a wide variety of white papers and articles, webinars, global events and digital learning tools. In her more than 15 years at ACORD, Malou has advanced the development, growth, and adoption of innovative, industry-leading standards and solutions; spearheaded industry education and training events for thousands of insurance professionals; and established and executed sales and client engagement strategies to grow and optimize revenue while delivering maximum value to the more than 36,000 global participants in the ACORD community. Malou has more than 20 years of insurance industry experience across business, revenue, and operations, with a focus on product development, membership growth and revenue, marketing, compliance, and underwriting decision tools. Prior to joining ACORD, she was employed at Verisk and ISO. Malou earned her Bachelor of Arts cum laude from Fordham University.