Malou Soriano is Senior Vice President, Global Chief Membership Officer at ACORD. In her role, Malou oversees ACORD’s member acquisition and retention, member services, and business development areas. She is responsible for supporting, extending, and ensuring value to the more than 36,000 global participants in the ACORD community, leading cross-functional teams in the development and expansion of high-demand assets for standardized global data exchange. In her more than 15 years at ACORD, Malou has advanced the growth and adoption of innovative, industry-leading standards and solutions; spearheaded industry education and training events for thousands of insurance professionals; and established and executed sales and client engagement strategies. Malou has more than 20 years of insurance industry experience across both business and operations, with a focus on product development and marketing, compliance, and underwriting decision tools. Prior to joining ACORD, she was employed at Verisk and ISO. Malou earned her Bachelor of Arts, cum laude, from Fordham University.