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J. Spero Zacharias ACORD Board Chair
J. Spero Zacharias, Senior Vice President of Chubb, is Manager of International Field Operations for its Accident and Health Division. Spero leads Agency distribution for Chubb’s Accident and Health businesses across 54 countries outside of the United States. Over his 27 years at Chubb, Spero has held leadership positions that include responsibilities for P&L management, Marketing, Information Technology and Operations management. His marketing experience includes distribution management in six Latin American countries and the United States. He served as Chairman of the board of ACORD Solutions Group (ASG) and Vice Chairman of the board of ACORD. Spero serves on the Executive Committee of Fordham University’s Gabelli School of Business Advisory Board and previously served as Co-Chairman of the Board of Overseers at Fordham’s Graduate School of Business. He works closely with CEOs, CFOs and COOs across several industries. He holds a Masters of Business Administration from Gabelli with dual concentrations in Finance and Management and a B.A. in International Studies from the University of North Carolina at Chapel Hill.
Tony Mattioli ACORD Board Vice-Chair
CIO, AssuredPartners, Inc.
Barbara Koster ACORD Audit Chair
SVP & CIO, Prudential Financial
Barbara Koster is Senior Vice President and Chief Information Officer for Prudential Financial, head of Global Business and Technology Solutions and a member of Prudential’s Senior Management Committee. She has responsibility for IT at all Prudential locations worldwide and ensures the privacy and integrity of Prudential’s information. She also manages the company’s global networks, data centers and other technology infrastructure. Barbara is chairman of the boards of Pramerica Systems Ireland, Ltd. and Prudential Systems Japan, Ltd., both technology subsidiaries of Prudential Financial. She joined Prudential in 1995 as vice president and chief information officer in Individual Life Insurance Systems where she was responsible for a wide range of technologies. Prior to joining Prudential, Barbara held positions with Chase Manhattan Bank including President of Chase Access Services. In 2011, NJ Biz newspaper named Barbara one of the “Fifty Best Women in Business,” and she was named CIO of the Year in 2008 by the Executive Council and listed among the top Executive Women of New Jersey. She also has been named among Premier IT Leaders by Computerworld magazine; the Top Twenty Financial Management Technologists by the CIO Forum; and the Elite Eight by Insurance & Technology magazine. Barbara received the 1999 Women in Science and Technology award from the Smithsonian Institute.
Alessandro Iuppa ACORD Finance Chair
Founder & Principal, Global Insurance Perspectives
Bill Pieroni President & CEO, ACORD
John Leonard Past Chair
President Emeritus, MEMIC
John Artesani EVP & COO, Lexington Insurance Company
Christoph Carus Head of Central Division, Munich Re
Mark Cook Global Chief Information Officer, Marsh
Joe Dainty Global Head of Operations, Lloyd's of London
Mark Esposito SVP & CIO, The Hartford Financial Services Group, Inc.
Sue Figueredo SVP, Business Insurance Operations, Travelers
John Kellington SVP & CIO, Cincinnati Financial Corporation
Robert Kelly Managing Director & CEO, Steadfast Group Limited
Mark Knipfer COO, Zurich North America
Mark Knipfer is Chief Operations Officer for Zurich North America, a leading provider of insurance products and services, including workers’ compensation, liability, property, specialty and F&I (finance and insurance) for a number of major industries, such as Construction, Auto Dealers and Technology. It offers life insurance and disability coverage in the United States. Zurich employs approximately 9,000 people in North America. It’s a top-four commercial insurer in the U.S. and has been insuring U.S. businesses for more than 100 years.
In his role as Chief Operations Officer, Mr. Knipfer is responsible for operational functions including information technology, underwriting support, premium audit, lean management, real estate and sourcing. In previous roles, he led Zurich North America’s underwriting support and service team and served as head of strategy.
Before joining Zurich in 2007, Mr. Knipfer was an associate principal at McKinsey & Company in Chicago and an associate in the fixed income division of Salomon Brothers Inc. in New York.
He serves on the board of the Association for Cooperative Operations Research and Development (ACORD), a global, nonprofit organization serving the insurance and related industries.
Mr. Knipfer received a master’s degree in business administration from Stanford University and a bachelor’s degree in accountancy from the University of Illinois, where he graduated with University Honors. He has also received the Illinois CPA Society’s Bronze Medal Award for achievement on the CPA examination.
Dennis Mahoney Executive Chairman, RFIB
Dennis Mahoney is a forty-two-year veteran of the broker industry, Executive Chairman of RFIB and past President of the Insurance Institute of London. In 2012, he joined Ironshore as a Director serving on its board, bringing depth of experience and insight to its growing global platform. During his years with Aon and its predecessor, he served in a number of senior leadership roles in retail, wholesale and reinsurance. Prior to his retirement from Aon in 2010, Dennis served as Chairman of Aon Global, and Chairman and Chief Executive Officer of Aon Limited, responsible for the overall coordination of all Aon operations in the UK. Dennis was also a member of Aon Corporation’s Policy Committee. In September 2003, Dennis was appointed Executive Chairman of Aon Re Global, with responsibility for all of Aon’s reinsurance broking operations worldwide. In 1996, Dennis was elected as the first Chairman of the World Insurance Network. He also served as a Deputy Chairman of Lloyd’s Insurance Broking Committee for many years. Dennis was Chairman of Troika Insurance, the company established by the UK Government after the WTC event to provide third party war and terrorism cover for passenger airlines.
Christof Mascher Member of the Board of Management & COO, Allianz SE
Dave Matcham CEO, International Underwriting Association of London
Dave Matcham is Chief Executive of the International Underwriting Association of London (IUA). IUA is the market association representing insurance and reinsurance companies writing international business in or through London, outside the Lloyd’s market. In 2014, IUA members wrote circa $30 billion gross premium. Previous to joining IUA at its formation on 31 December 1998, Dave worked for 18 years, many in a senior managerial position, for the Institute of London Underwriters – a long established trade association for marine and aviation insurers in London. ILU merged with LIRMA to form IUA as the sole representative voice for the London company market on 31 December 1998 with David being appointed Director of Operations. David was appointed Chief Executive on 17 March 2005 and joined the IUA Board at that time. David obtained his Associateship of the Chartered Insurance Institute in 1986 and his Fellowship (specialising in Aviation) in 1989. David serves on many market groups on behalf of the company market, notably the London Market Group and is a Director of Xchanging Ins-sure Services (now part of the CSC Group).
Gray Nester ADS Insurance Business Information Officer/SVP, BB&T
Gray Nester is Business Information Officer for BB&T Insurance Holdings. Since 2004 he has worked closely with the various insurance businesses at BB&T to assist the business in providing efficiency and solutions to managing the distribution of insurance across all channels. Gray’s career has been dedicated to improving the insurance business through technology including active involvement in ACT, AUGIE and NetVu which Gray served on Chairman of the Board. These roles have helped utilize technology for all Agents and improve the partnerships between the carriers and distribution channels.
Robert Rusbuldt President & CEO, IIABA
Robert A. Rusbuldt is President & Chief Executive Officer of the Independent Insurance Agents & Brokers of America, Inc. (IIABA). He joined the association in May 1986 and was named CEO in April 2001. During his time at IIABA, Rusbuldt earned recognition as one of the leading lobbyists on tax, banking, insurance and financial services issues in Washington, D.C. The Washington Post, The Hill and Roll Call all have named Rusbuldt as one of the “hot,” top lobbyists in Washington. In July 1998, Rusbuldt was named Executive Vice President and Chief Operating Officer of IIABA, with management responsibility for the Association’s day-to-day activities on a range of important fronts. His oversight duties ranged from the Association’s government affairs operation, to its for-profit subsidiaries and strategic investments, to IIABA’s technology advances and more. Rusbuldt is a regular guest on Washington’s News Channel 8, an ABC-TV news affiliate, providing political commentary and campaign and election analysis, and he appears regularly on CNN, CNBC, FOX, Bloomberg and other networks and shows to offer expert comment on political, legislative, policy and business issues. Rusbuldt graduated Summa Cum Laude from King’s College in Briarcliff Manor, N.Y. with a degree in History/Political Science. In 1981, Rusbuldt received his Master of Arts in Political Science from American University in Washington, D.C. He was chosen to participate in the Symposium on the Presidency in 1978 and the American Studies Program. Rusbuldt’s tenure in Washington includes five years as Legislative Director for Rep. Carroll Campbell (R-S.C.), where he was responsible for House Ways and Means Committee work. He also was the Legislative Director for the American Insurance Association, representing some of the largest property-casualty insurance companies in the country.
Markus Schmid Head Group Information Technology Board Member, Swiss Re
In his role as Group Information Officer, Markus Schmid runs a transformation program with the goal of globalizing Swiss Re’s IT organization and increasing its productivity. In 2012, he aligned the IT organization with the new Group operating model by creating dedicated IT Units, and introduced a service-based cost management framework for the entire Swiss Re group. From 2005-2007 he was responsible for IT support of Swiss Re’s entire Re/Insurance operations as well as Commercial Insurance. Markus played a crucial role in integrating the former GE Insurance Solutions business into Swiss Re. Markus joined Swiss Re as CIO and Executive Team Member of the Property & Casualty Business Group in 2001. From 1996 to 2000, he worked for Boston Consulting Group, where he ran business models and functional projects in the financial services sector as well as IT value management. He started his career at Accenture. Markus holds a master’s degree in economics and computer science from the University of Zurich.
Richard Schuyler AON Chief Information Officer, Business Technology Solutions, AON
Richard Schuyler has twenty years of technology experience across a variety of industries including insurance, financial services, and consulting. Richard serves as AON CIO for Business Technology Solutions. In this role he is responsible for the overall IT vision, strategic direction and tactical delivery of all technology solutions for Aon Risk Business and Aon Benfield. Richard oversees an organization supporting Aon’s extensive risk advice, insurance broking, specialty insurance, affinity groups, reinsurance intermediary, and full-service capital advisory businesses. He is accountable for the management of industry-leading data and the development of tools, technologies and analytics to deliver distinctive, creative and customized client solutions. Prior to assuming his current role in November 2013, Richard worked for twelve years at Cigna, Inc., a national healthcare benefits insurance company, serving in a wide range of technology leadership and executive roles. Prior to Cigna, Richard held senior technology posts with Prudential, Computer Task Group, IBM Global Services, and Dun & Bradstreet. Richard holds a Bachelor of Science degree from the State University of New York at Buffalo, and has formal training in Six Sigma methodologies.
Christopher Smith EVP & Head of Global Operations, MetLife
Christopher B. Smith is Executive Vice President and Head of Global Operations at MetLife. Smith has more than 25 years of industry expertise, and currently oversees MetLife's core insurance operations, including underwriting, policy administration and claims. Before being selected to lead the Global Operations group, he served as chief of staff to Steven A. Kandarian (Chairman, President, and CEO of MetLife). Smith has also served as Chairman of the Board of the MetLife Foundation. He began his career at MetLife in 1992, has held various senior roles in Group Insurance and Investments, and served as chief enterprise strategy officer.
Dexter S. Umekubo Sr. Managing Partner, Producers XL
Conor Whelan Chief Information Officer, JLT Group
Conor Whelan recently joined global insurance broker JLT as Group CIO. Conor’s objective is to transform the IT function whilst also leading the digital revolution within JLT. Prior to this, Conor has spent the last 5 years transforming the IT capability within TNT Express, a global express parcel distribution company employing 70,000 people across more than 100 countries. Having inherited a highly federated IT function, he worked across the globe to introduce a standard operating model and sourcing model, significantly improving bottom line margins as well as quicker speed to market, improved service maturity and employee engagement. Before joining TNT, Conor spent 5 years as the Group CIO for Wincanton, a pan European logistics company. Conor has also worked for two other global logistics companies in CIO roles in the UK with Tibbett & Britten, following the acquisition by Exel Logistics which allowed him to move into run the EMEA region. Both companies are now owned by DHL. His early career started in a UK based software company where he led both the commercial and sales functions before moving on to become a buyer of these services in management roles within Exel and Wincanton.
Carol Zacharias SVP, Underwriting Counsel, QBE
Carol Zacharias is underwriting counsel to QBE North America, a multinational insurer providing property, casualty and specialty insurance including directors' and officers', employment, professional liability, and errors and omissions insurance. Prior to joining QBE, Carol was Deputy General Counsel to Ace North America, now part of the Chubb Group of Insurance Companies. Ms. Zacharias attended New York University School of Law, where she received a master's degree in corporate law. She has served as Chairman of the American Bar Association Business Law Section's Business Insurance Committee and Vice Chairman of the Professional, Officers' and Directors' Liability Law Committee of the Tort and Insurance Practice Section. She also served as co-chair of the insurance subcommittee of the American Bar Association Litigation Section's Committee on Corporate Counsel. She is a member of the United States Supreme Court bar, the Federal and New Jersey bars, the American Bar Association, and the American Corporate Counsel Association. Ms. Zacharias has been published in a securities law textbook and a variety of periodicals including the Journal of Commerce, National Underwriter, Global Reinsurance, Bank Director, Professional Agent, Journal of Accountancy, John Liner Review, Professional Agent, Insights, BNA's Tax Management & Compensation Planning Journal and Liability Corporate Analyst. She is quoted in various publications, such as Business Insurance and the Wall Street Journal. She is a frequent speaker and taught professional liability at New York's College of Insurance, now part of St. John's University.