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Maintenance & Process
ACORD facilitates an open standards development process. Throughout the year, interested parties may propose a change or enhancement to the ACORD Standards. These proposals, known as maintenance requests or "MRs", are presented semi-annually as a ballot to the appropriate committees for review and vote. ACORD announces dates and deadlines associated with the voting cycle on the ACORD Teams Site under the calendar for each respective program.

If you are unable to access Teams or require additional help, please contact standards@acord.org for assistance.

ACORD Process Overview

Document Standards Release & Maintenance Processes Outline (PDF).  Download
Video Watch a video about the ACORD MR Process.Watch

Current Maintenance Requests

Once ACORD receives Maintenance Requests, they are posted for review below. These are continually updated throughout the cycle up until the Plenary Sessions. Click below to download the appropriate library of Maintenance Requests.

Maintenance Requests Templates

ACORD has developed templates that provide guidance for the format in which an MR should be authored. These templates are available for download below. If you do not see a template for the Standard to which you believe a change is needed, need guidance authoring an MR, or would simply like to check with someone at ACORD to determine whether an MR is necessary, please contact the appropriate Program Director.

Life & Annuity

MR Submissions: MRVoting@acord.org
Contact: Life & Annuity Program Manager, Yolanda Austin
Phone 845.535.6455
Email: yaustin@acord.org

Property & Casualty

MR Submissions: MRVoting@acord.org
Contact: Property & Casualty Program Manager, James Bielak
Phone 845.535.6456
Email: jbielak@acord.org

Reinsurance

MR Submissions: MRVoting@acord.org
Contact: memberservices@acord.org
Phone +1.845.620.1700, option 2
Email: memberservices@acord.org

Common Services

MR Submissions: MRVoting@acord.org
Contact: Phil Brown
Phone +44.207.617.6402
Email: pbrown@acord.org

Australia General Insurance/Southern Africa/Workers' comp Reporting Maintenance Requests

MR Submissions: astitzer@acord.org
Contact: Program Manager, Alan Stitzer
US 845.535.6410
AU +61.1800.253.601.6410
SA +27.0800.983.876.6410
Email: astitzer@acord.org