Information We Automatically Collect

IP Address:
We record IP addresses in the aggregate for monitoring the level of activity on our site. We do not link this to your financial information. We may also use your IP address to help diagnose problems with our server, and to administer our website.

Browser Information:
ACORD tracks user traffic patterns throughout all of our sites. However, we do not correlate this information with data about individual users. ACORD does break down overall usage statistics according to a user's domain name, browser type, and MIME type by reading this information from the browser string (information contained in every user's browser).

ACORD sometimes tracks and catalogs the search terms that users enter in our search engines, but this tracking is not associated with individual users.

Information You Explicitly Provide

via Order Form: 
To process your order, we require your name, billing address, phone number, email address, shipping address and credit card information. We use this information solely to process your order and, if any questions should arise, to contact you about your order. In general, we will try to contact you first by email and only if that fails, or if time is critical, will we try to contact you by phone. We share this information, and only that information which is absolutely necessary, with those third parties that are involved in the processing of your order. For example, the financial institution that issued your credit card and the shipping carrier that delivers your order.

via Help Desk Contact Form: 
Should you decide to contact us through our Information Request form, we require your name and email address and will only use that information to send you a reply.

via Download Evaluation Software Forms: 
We make available evaluation versions of our products and should you decide to download one, we ask for some information about you. This is used to validate the download and may be used to send you product information and announcements from time to time.

via Survey Form: 
Our online surveys ask visitors for contact information. The customer's contact information is used to contact the visitor when necessary.

via Attendee Registration Form for Events: 
When you register as an attendee for an event, ACORD may request or require your name, contact information and, if there is a fee associated with your registration, payment information (e.g. credit card information). Your payment information will be used only to the extent necessary to process the payment of your registration fee. We share your payment information, and only that information which is absolutely necessary, with those third parties that are involved in the processing of your registration fee. Your name and certain contact information may be included in lists made available to attendees, exhibitors and/or sponsors of the event for which you are registering. ACORD will always give you the option to exclude your email address from any lists provided to event attendees, exhibitors and/or sponsors. Additionally, ACORD may include your name and contact information (including email address) in lists made available to entities with which ACORD co-manages events. This information may be used by ACORD and such co-managing entities to contact you regarding the event and/or for marketing purposes. ACORD will never sell, rent or lease a list containing your contact information to any third party.

Additional Sharing of Information 
Although unlikely, ACORD may be required by law enforcement or judicial authorities to provide personally identifiable information to the appropriate governmental authorities. If requested as part of a legal proceeding, we will provide this information upon receipt of the appropriate documentation.

Other companies that place advertising on our site may collect information about you when you view or click on their advertising or content through the use of cookies. Cookies are small data files that are transferred to your computer's hard drive through your web browser when you visit these sites. Cookies enable their systems to recognize your computer, so that they can provide you with personalized information and features. Due to the way the Internet technically operates, we cannot control this collection of information. You should contact these advertisers or content providers directly if you have any questions about their use of the information they collect.

And finally, ACORD does not control the information collection and distribution policies on Internet domains other than those Internet domains that are part of the ACORD Corporation Network itself. We do, however, encourage our co-branding partners to adopt privacy policies similar to this one.