John Leonard is President and CEO of MEMIC, based in Portland, ME, and MEMIC Indemnity Company, with offices in Manchester, NH. He began with MEMIC in 1993, the company's first year, after a lengthy career with The Travelers, where he led the Commercial Lines Agency Marketing and Underwriting Division. He is a former President of the American Association of State Compensation Insurance Funds (AASCIF) and Chairman of its Executive Committee. Leonard is also the current Chair of the Board of Directors for the National Council on Compensation Insurance (NCCI) and is a member of its Compensation and Nominating/Governance Committees. Previously, he served as a member of the National Workers' Compensation Reinsurance Pool Board. Currently, he also sits on the Boards of Directors of MEMIC, MEMIC Indemnity Company, the Maine State Chamber of Commerce and the Pine Tree Council of the Boy Scouts of America. He received the Distinguished Citizen Award presented by the Pine Tree Council in 2001, and in 2003 was inducted into the Maine Business Hall of Fame. In addition, he serves on the Board of the American Society of Workers' Comp Professionals, Inc. (AMCOMP). He was the 2008 recipient of the Legends Award conferred on him by this organization.

Lawrence (Larry) E. Blakeman served as senior vice president and chief information officer in MetLife's Information Technology Group supporting the U.S. Business organization. In 2007, he was appointed senior vice president and chief information officer of Individual Business IT where he led information technology and operations for MetLife's Individual Business organizations. In 2008, he assumed the additional responsibility for the Auto & Home organization bringing together all IT support for the Retail business under his leadership. In 2006, he took on responsibility for MetLife's enterprise data management and enterprise architecture functions. Larry joined MetLife in 1996 as a vice president and client relations executive in the business services group, responsible for providing IT services and support to the financial management organization. In 1998, he took on responsibility for enterprise-wide financial systems, as well as responsibility for support of Institutional Business and Individual Business financial systems. He assumed additional responsibility for corporate actuarial systems and the enterprise reporting group in 2000.

With almost 40 years of industry experience, more than 30 at ACORD, Greg has developed a broad knowledge and understanding of the role technology plays in the global insurance marketplace today. He joined ACORD in 1977 and served in various roles including Vice President of Automation, Corporate Secretary & Treasurer and Executive Vice President prior to being appointed President in 1994. Greg led the expansion of ACORD to serve the Life & Annuity segment of our business followed by the merger with WISe in London and Brussels that added global participants focusing on large commercial lines and reinsurance, including the London Market. During his tenure, membership and participation increased dramatically. He was a technology columnist for many years and the author of two books, "The Real-Time World" published in 2009 and "The Business Information Revolution" published in 2005. He is the principal advocate of industry standards, the host of many videos and publishes a personal blog linked to the ACORD website. Prior to joining ACORD, he held Operations and Systems positions with Chubb and the National Council on Compensation Insurance, where he began his insurance career after graduating from Upsala College.

Steve Betts is Aon Corporation’s Chief Information Officer. As CIO, Steve is accountable for creating and executing Aon's technology vision to maximize the company's businesseffectiveness. His strategic agenda is focused on making Aon's products more competitive, improving productivity for Aon colleagues and streamlining IT processes. Steve is responsible for delivering a full range of technology services, from application development to core infrastructure, across Aon and the more than 4,000 colleagues and contractors supporting them globally. In addition, Steve is providing oversight and leadership for the Aon Hewitt Technology Integration Program. Since joining Aon in 2003, Steve has held a variety of technology leadership positions across multiple divisions and geographies, including Aon Benfield CIO. Under his leadership, he led the Aon Benfield IT integration, created a global team to drive the successful integration of technology applications worldwide. Prior to Aon, Steve led numerous large-scale change management and technology implementations in the financial services sector and other industries for PricewaterhouseCoopers, where he served as a management consultant.

With 30 years experience at Chartis Insurance, Sal Branca is currently Chief Operating Officer of Global Reinsurance and Senior Vice President of the Regulatory Reporting and Premium Audit Divisions. Sal is responsible for Reinsurance Business Process, Systems and Expenses, as well as, the quality and timeliness of US Regulatory Data Reporting, and a staff of 300 Auditors responsible for insured premium audit services and compliance.  A member of the Chartis’ Investment Decision Board, Sal is one of several senior executives responsible for approving funding for strategic system initiatives. Sal is also a member of the Chartis Enterprise Data Management Steering Committee currently charged with optimizing solutions and improving the efficiency of global data management. Sal is currently leading a Workers Compensation Predictive Modeling initiative charged with improving the efficiency and performance of the Worker Comp line of Business. Prior to current responsibilities, Sal has held numerous management positions of increasing responsibility including: Domestic Internal Audit Director , SVP of Finance and Operations - the New Hampshire Insurance Company and SVP Business Process Planning. Externally, Sal has served as Vice Chair of the Pennsylvania and California Workers Compensation Governing Boards and is currently serving on the Massachusetts Workers Compensation Governing Board. He has also served on various ISO, IAIABC and NCCI Industry committees.

Jeremy D. Cooke is Global Head of Market Relationship Management at Marsh, Inc., a position he took up in March 2008. Previously, he was Managing Director & Senior Adviser at Marsh as Market Relationship Management Leader for London and Europe, the Middle East and Africa. He also currently serves on the Board of LIIBA. Mr. Cooke began his career as a Lloyd's broker with Sedgwick Collins, later to become part of Marsh. He moved to the US to become President of Major Surplus Ltd., before becoming President & CEO of Stewart Smith East. He later founded Oxbridge Insurance Associates. He went on to become President & CEO of Investors Insurance Group. In 1996, he joined Markel in New York before being returning to London as Chief Executive of Markel International Ltd. Mr Cooke joined Marsh in 2003, initially as New York-based President & CEO of Wholesale Broking & Underwriting Management.

Mark Esposito is the Chief Technology Officer and Senior Vice President accountable for enterprise architecture, data, service management and infrastructure for The Hartford Financial Services Group, Inc., (NYSE: HIG). In this role, he is responsible for setting the enterprise technology strategy for The Hartford. Prior to this position, he was the Chief Information Officer and Senior Vice President for Wealth Management and the Hartford Investment Management Company, of The Hartford Financial Services Group, Inc. In this role, he was responsible for developing and implementing an information technology strategy across all Wealth Management business segments. Prior to joining The Hartford in 2006, Mark spent more than 20 years with Phoenix Life, where most recently, he was Vice President of Information Technology of the insurer's individual life and annuity business, supporting sales, underwriting, service and financial systems.

David Findley has served as Vice-Chair of ACORD's Board of Directors in 2010. In the past, he served as the Chief Operations Officer Property/Casualty Insurance Operations at Travelers. He joined Travelers in 1968 as a commercial lines underwriter in Ottawa, Canada. In 1971, he transferred to New York City and later to the Hartford home office. In Hartford, he held several commercial lines positions responsible for a variety of accounting, policy and loss processing operations before being named senior vice president in 1998.

Andy began his career at IBM as a marketing representative to Life and P&C insurers and then as a special insurance representative throughout the Midwest, working with insurers on policy processing systems. He became an IBM Marketing Manager before joining Ohio Casualty Insurance Company in 1970 as Vice President to manage the expansion of their Information Systems Department. During a period when emphasis was being placed on the integration of agency systems interface into the personal lines processing networks, Andy initiated the integration of agency interface into Ohio Casualty's personal lines systems, as well as Download, and he championed the development of an automated Commercial Lines Processing System, one of the first multi-commercial lines new and renewal systems in the industry. He was promoted to Senior Vice President in 1988, a position he held until retirement. He has served ACORD throughout his career, ascending to the chair in 1994. Now retired, Andy maintains a strong relationship with independent agents through his work with AUGIE (ACORD User Groups Information Exchange). He now serves on the Executive Committee of the ACORD Board and is the Board Liaison to the ACORD Standards Committee and the 2020 Advisory Committee.

Alessandro Iuppa joined Zurich as Head of Government and Industry Affairs (GAIA) for General Insurance and as Chief Government Affairs Officer, North America in January 2007. Based in Washington, DC, he represents Zurich's interests with governmental and industry bodies at the federal and state levels in the United States, as well as globally for general insurance. As Head of GAIA for General Insurance, he is responsible for managing the analytical and strategic review of public policy issues affecting Zurich's general insurance operations globally. Previously, he served as Maine's Superintendent of Insurance from 1998 through 2006, where he was an active participant on insurance issues at both the national and international levels. In 2005, he served as President-elect of the National Association of Insurance Commissioners (NAIC) and in 2006 as President. He has also served as Chair of the Executive Committee of the International Association of Insurance Supervisors (IAIS), representing the United States from 2004 through 2006 and is a recognized expert on public policy issues related to insurance supervision and has made numerous presentations to such bodies as the US Congress, European Commission, Geneva Association, Financial Stability Forum and the OECD.

Art Jetter is President of Art Jetter & Company, a Life and Health Insurance Brokerage General Agency serving producers with tools and consumer oriented products. He holds several designations including CFP, CLU, FLMI, REBC, RHU and LTCP. Prior to forming his own company in 1979, he worked for Guarantee Mutual Life Insurance Company and served in the United States Army. Art has been active within the insurance industry serving as Chairman of NAILBA PAC, President of The Brokers Health Insurance Network, Director of the Life and Health Insurance Foundation for Education (LIFE), Chairman of National Association of Independent Life Brokerage Agencies, President of the National Association of Health Underwriters, Director of The Marketing Alliance and Director of the Health Underwriters PAC.

John Kellington is Senior Vice President and CIO of Cincinnati Financial Corporation, which markets Property, Casualty, and Life insurance through independent agents in the United States. Prior to his position at Cincinnati Financial, he was Senior Vice President of ACORD, responsible for all ACORD Standards development including forms, participation & membership, finance, government and industry affairs, education, and information technology. Prior to joining ACORD, he held the position of Senior Vice President and Chief Technology Officer for the Ohio Casualty Group. He also spent 18 years at IBM, where he held several positions including Certified I/T Architect and Principal for IBM Global Services' National Insurance Practice.

Robert Kelly is the Executive Chairman of Australia's largest Broking Cluster, Steadfast Group Limited, and the first Shareholder and Director of the Steadfast Group. He has been a practicing Insurance Broker since 1969. In previous roles, he served as Managing Director of the Sydney Insurance Broker, Delaney Kelly Golding, and the National Underwriting Agency, Rentsure. He holds a number of industry qualifications and is Tribunalised by the Lloyds, non-Marine Market, to place risks. His credentials include: QPIB (Qualified Practicing Insurance Broker); CIP (Certified Insurance Professional); AAIRM (Associate Australian Institute of Risk Management, University of Technology Sydney); DOHS (Diploma in Occupational Health & Safety, Australian Institute of Management); Senior Associate ANZIIF (Australian and New Zealand Institute of Insurance and Finance); Diploma Insurance Broking, ANZIIF; and Fellow NIBA (National Insurance Brokers Association).

As a Global CIO, Jim provides technology vision and leadership for developing and implementing IT initiatives that create and maintain leadership for the Chubb Corporation worldwide. He is a Project Management Professional (PMP) and is the Executive Vice President on the Board of the New Jersey Chapter of the Society of Information Management. Jim has over 28 years of experience in the delivery and management of Information Technology, mostly in the Property and Casualty insurance industry. Prior to Chubb, he worked at Utica National Insurance Company, Home Insurance Company, and Merck-Medco.

Barbara Koster is senior vice president and chief information officer for Prudential Financial, head of Global Business and Technology Solutions and a member of Prudential’s Senior Management Committee. She has oversight responsibility for information technology at all Prudential locations worldwide and ensures the privacy and integrity of Prudential’s information. She formulates policies, establishes standards and architectures and develops guidelines and management practices. She also manages the company’s global networks and data centers and other technology infrastructure. In addition, Barbara is chairman of the boards of Pramerica Systems Ireland, Ltd. and Prudential Systems Japan, Ltd., both technology subsidiaries of Prudential Financial. She joined Prudential in 1995 as vice president and chief information officer in Individual Life Insurance Systems where she was responsible for a wide range of technologies, including those that support distribution, policy administration, customer relationship, business strategy, call centers, service delivery, financial systems, information security, business continuation and architecture. Prior to joining Prudential, Barbara held several positions with Chase Manhattan Bank, including that of president of Chase Access Services. In 2011, NJ Biz newspaper named Barbara one of the "Fifty Best Women in Business," and was named CIO of the Year in 2008 by the Executive Council and listed among the top Executive Women of New Jersey. She also has been named among Premier IT Leaders by Computerworld magazine; the Top Twenty Financial Management Technologists by the CIO Forum; and the Elite Eight by Insurance & Technology magazine. Barbara received the 1999 Women in Science and Technology award from the Smithsonian Institute. She has been a featured speaker at dozens of national and international industry conferences.

Al Lagana is the Senior Vice President of Enterprise Operations for Travelers. Enterprise Operations consists of all insurance operations functions with over 6,000 people in
70 U.S. locations as well as operations in Manila and 3 cities in India. Al has been with Travelers since 1969, holding various management positions in Corporate Finance and Operations. His current responsibilities include managing Premium Audit, Billing/Collections & Receivables Management, Document Management, Account Management, Policy Services Call Centers and Service Centers.

Sue Langley joined Lloyd's in July 2007 and is Director of Market Operations. She is responsible for all market modernisation programmes. Previously, Sue was Chief Operating Officer (COO) and a member of the Executive team for the Hiscox Group. Prior to joining Hiscox, Sue was a Principal Consultant with PriceWaterhouseCoopers, specialising in change management and worked with a range of Companies. She moved to PwC from Thomson Tour Operations. She is a member of the London Market Reform Group, a group of senior executives representing the market and has also chaired the 'G6' – a group of six Lloyd's managing agents formed in January 2004 to identify practical opportunities to streamline and improve Lloyd's market processes. She is on the board of Lloyd's Japan and Lloyd's Singapore. In 2009 Sue was awarded the Women in the City Award for Insurance. Sue is also a Non Executive Director of Northern Rock (Asset Co).

Anlin (Frank) Liu is currently Regional President of China Life Insurance Company Ltd. Prior to this position, he was Chief Information Officer, responsible for IT strategic planning and IT asset management, including software and application development, data management, IT infrastructure, data center operations, network construction and other IT related work. He serves as a Specialist Consultant for the IT Service Committee of the China Federation of IT Promotion and is the Vice Chairman of the UPS Committee of the China Computer Users Association. Frank is a member of the Computer Security Committee of the China Computer Federation and a member of the China Insurance Industry Standardization Technology Committee. He won the Outstanding Contributions Award for promoting China's information-based development in 2007 and in 2003 he was awarded Person of the Year as CIO in China's financial industry.

Dennis Mahoney is Chairman of specialty managing general agency Sciemus.  Previously, Mahoney served as Chairman of Aon Global until his retirement from that position in May 2009. His prior role had been Chairman and Chief Executive Officer of Aon Limited, responsible for the overall coordination of all the Aon operations located in the UK. Dennis was also a member of Aon Corporation's Policy Committee, which met monthly. In September 2003, Dennis was appointed Executive Chairman of Aon Re Global, with responsibility for all of Aon's reinsurance broking operations worldwide. In addition to his company responsibilities, in 1996, Dennis was elected as the first Chairman of the World Insurance Network (WIN). He also served as a Deputy Chairman of Lloyd's Insurance Broking Committee for many years and was a past President of the Insurance Institute of London. Dennis was Chairman of Troika Insurance (the company established by the UK Government after the WTC event to provide third party war and terrorism cover for passenger airlines).

Sam Medina is a global business transformation executive who specializes in information technology and operations. Currently Group CIO of Willis Group Holdings, his career focus is on helping companies make the transformational changes necessary to enable them to successfully compete in the global arena. He has served as a consultant, and also as an advisor to Boards of Directors for start-up companies and research institutions and has conducted business in over 100 countries and territories including establishing over 60 new offices for companies that grew into multi-national corporations. Before joining Willis Group Holdings, Sam held positions including Global CIO of General Reinsurance/Berkshire Hathaway, Inc.; Chief Information Officer, Americas for Xerox Corporation; and Vice President, Global Planning for MasterCard International.

Bill Pieroni is Chief Operating Officer of Marsh Inc. He joined Marsh in September 2011 and is responsible for the firm’s global operations, focused on continued deployment of differentiated value to clients and improving and expanding Marsh’s capabilities. He has significant experience in the insurance industry and a proven track record in helping to facilitate improvements in a sustainable manner across a variety of organizations. Prior to joining Marsh, Bill was Senior Vice President and part of the Office of the Chairman at State Farm. Prior to that, he served as Aon’s Senior Vice President and Global Chief Information Officer with global responsibility for operations across retail, wholesale and reinsurance brokerage. His extensive insurance and financial services background also includes General Manager of IBM's insurance business, a partner at Accenture, and consultant with McKinsey & Company.

Keith currently serves as COO for W.R.G., a regional insurance agency/brokerage with roots dating back to the 1800's. He is an active participant in the promotion of the ACORD standards process through his work and position on the Leaders Council for AUGIE (ACORD User Groups Information Exchange) and participates on the ACORD 2020 Advisory Committee. He also chairs the ACORD Professional and Specialty Lines Workgroup, and serves on numerous committees. Keith is the ACORD Liaison to PIA National. He is President of the Professional Insurance Agents, New Jersey (PIANJ), and a two-time recipient of their Director of the Year award (2002 and 2005). In his years in the insurance industry, Keith is a past-president of ARIAS (now called ANEU), and the user group for Ebix Inc., and a past-president of The CPIA Society (now called AIMS), an organization dedicated to certification of insurance sales excellence and education.

Markus Schmid was appointed to Swiss Re's Executive Board in February 2008 as Head of IT. He joined Swiss Re in 2001 as Chief Information Officer and Executive Team Member of the Property & Casualty Business Group. His main focus was on managing the global implementation of the P&C application landscape. He fostered the development of a global approach to the operational steering of Swiss Re's P&C business and initiated the implementation of a global IT business support organization on the basis of the ITIL framework. In 2005 Markus was assigned responsibility for Swiss Re's Client Markets & Products related business application architecture including Life & Health, Property & Casualty, AdminRe and Commercial Insurance business. He also played a crucial role in integrating the former Insurance Solutions' IT into Swiss Re's global IT organization, while completing the successful rollout of the global business application architecture.

Bob Slocum entered the insurance business at the age of 16 as a bookkeeper in his family's insurance agency. At the age of 18, he received his broker's license and began selling insurance while attending college. After graduation, he completed the Aetna Home Office Sales Course and began to pursue the CPCU and CIC designations. Bob has served as a teacher and instructor since entering the industry in 1975. He has also been actively involved in a wide variety of industry activities and has represented his peers in many capacities as an agent leader. Bob currently serves on the AUGIE Leaders Council, is an IIABA Virtual University Committee Member, is a Member of the Governors Insurance Council, and is a Member of Peerless Insurance Company National Agent's Advisory Council. He has also served as National Chairman of Agents Council for Technology (IIABA's ACT) (2003-2007), Chairman of IIARI Automation Committee (1994-2007), and Chairman of the Peerless Agents Advisory Council for Technology (2005-2007) among many other positions throughout his career.

Dr. Achim Stegner joined Munich Re in October 2000 as an Assistant Manager in the Central Division: Controlling until April 2001. He became an assistant to the Board of Management in May 2001. He then became head of CFO Planning and Coordination from March 2004 to April 2008. Since May 2008, he has been head of the Central Division: Global Business Architecture. Achim earned his degree in business studies in February 2000 after working as a research assistant at the University of Bayreuth.